I learned a lot about life from my visit to Bandung Electronic Centre yesterday. It’s not about something special happened but it’s only a matter of daily-life experience. First of all, there is one small shop I entered. I was looking for a fan for my laptop. As a customer, I have a right to test the product and ask a few questions about what I’d like to buy, don’t I? That’s what I did yesterday.
“Can you turn on the fan?”, then unwillingly he did it.
“I’m sorry, is there any other better product? I don’t feel the air blown from this fan”
then this guy answer, “what do you expect? what do you want the fan to be?” (with high voice)
I didn’t like it, I said sorry and leaved the shop.
The second shop I entered displayed the fan I was looking for at the display shelf. It was lot cheaper then the previous store. For a product which is below 100 thousand rupiah, 25 thousand difference is a big difference. I decided to buy it and I ask the woman and guy there if they sell a usb-serial converter. They directly said ‘no’. Then I paid for the fan and while I was waiting for the receipt, I looked around and just after a few seconds I saw the usb-converter I was looking for. Amazing! This guys don’t know what they’re selling!!! Nevertheless, it was expensive. I don’t wanna spend 95 thousand rupiah for a converter when I don’t really need it.
The third funny thing. My mom was discussing with me about buying a camcorder for recording my graduation. Due to that, I was looking for a camcorder at BEC yesterday. Whala! I was so lucky. There was a JVC stand in the 3rd floor and I want to gather some information from the guy overthere. But from distance I saw that this guy was talking using cellphone. I came near and giving signal that I was interested to the products. Since I was near to him, I understood that he was talking with his relative or his girlfriend due to the language and tone he used. But what happened? Instead of stopping the conversation, he turned and showed his back to me and talked even more. I then just took some brochures and gave him signal that I took the brochure.
I am dissatisfied with the quality of service in BEC. I saw many worker of some stores were unwillingly to sell the products. The worker consider the store they’re working at as a place for hang out and chat. They are not nice to customer and they even consider customer as a disturbance.